Store Operations Manager

Job Description

As a Store Operations Manager at Retail Excellence Ltd., you will be responsible for leading and managing the day-to-day operations of our Liverpool store. You will drive sales, manage inventory, and ensure our team delivers a phenomenal customer experience.

Responsibilities

• Lead all aspects of store management, from operations to customer engagement.
• Drive store KPIs and ensure your team is working towards these targets.
• Foster a positive and inclusive workplace culture through leadership and mentorship.
• Coordinate with visual merchandising teams to create attractive shopping environments.
• Utilize customer feedback to improve store offerings and service.
• Maintain store budgets and control operational expenses.
• Collaborate with marketing teams on in-store promotions and events.
• Ensure compliance with company policies, including loss prevention measures.
• Engage with the community to promote the store and enhance brand reputation.

Requirements

Education

• A-levels or equivalent qualifications

Experience

• 5+ years of experience in a retail management role

Technical Skills

• Stock Control Systems
• Financial Reporting
• CRM Software

Soft Skills

• Leadership
• Conflict Resolution
• Strategic Planning

Certifications

• Retail Management Certification

Languages

• English: Fluent

Advantageous

• Proficiency in Microsoft Excel: Advanced skills in Excel for data analysis and reporting.
• Familiarity with POS systems: Hands-on experience with Point of Sale systems for retail transactions.

Benefits

• Health insurance and pension scheme.
• Structured training programmes for personal growth.
• Access to wellness and fitness initiatives.
• Regular team-building events and activities.

Company Culture

• Diversity and Inclusion: Our commitment to diversity and inclusion is reflected in our hiring and workplace policies.
• Work-Life Balance: We understand the importance of work-life balance and support flexible working arrangements.
• Employee Recognition: We celebrate achievements and recognise contributions from all team members regularly.