Technical Support Specialist

Job Description

We are seeking a Technical Support Specialist to join our dynamic team in Manchester. The successful candidate will be responsible for providing high-quality IT support and ensuring customer satisfaction through effective problem-solving and communication skills.

Responsibilities

• Deliver exceptional customer service and support to resolve technical issues.
• Document issues and resolutions in the ticketing system for future reference.
• Participate in team meetings to discuss challenges and solutions.
• Stay updated on new technologies and recommend improvements.
• Assist in maintaining IT inventory and asset management.

Requirements

Education

• Diploma in IT or equivalent experience

Experience

• 1-3 years of experience in a support role

Technical Skills

• Help Desk Software
• Hardware Troubleshooting

Soft Skills

• Teamwork
• Time Management

Languages

• English: Fluent

Advantageous

• Previous experience in a help desk environment: Experience in a similar role within a help desk setting.
• Familiarity with SQL databases: Basic knowledge of SQL for querying databases.

Benefits

• Comprehensive health insurance coverage
• Employee Assistance Program (EAP)
• Flexible work arrangements
• Training and development opportunities

Company Culture

• Professional Growth: We provide ample opportunities for professional development and career progression.
• Team Spirit: We encourage team-building activities and celebrate successes together.