E-commerce Manager

Job Description

Take on the role of E-commerce Manager with our London-based team, focusing on innovative solutions to maximise online sales. You will oversee digital marketing strategies, ensure a seamless customer experience, and lead our e-commerce initiatives to success.

Responsibilities

• Create and oversee end-to-end e-commerce operations, including order fulfilment and customer service.
• Identify and implement innovative solutions to improve the customer journey online.
• Develop an e-commerce budget and manage spend effectively to optimise ROI.
• Analyse customer feedback and usage data to refine and enhance the online shopping experience.
• Stay up-to-date with the latest e-commerce trends, technology, and best practices to keep the business competitive.

Requirements

Education

• Bachelor's degree in Marketing, Business, or related field
• Master's degree in E-commerce or Business Administration is a plus

Experience

• 5+ years of experience in e-commerce management or a similar role

Technical Skills

• E-commerce Platforms
• Digital Marketing
• Analytics Tools

Soft Skills

• Leadership
• Communication

Certifications

• Google Analytics Certification
• E-commerce Certification from a recognised institution

Languages

• English: Fluent

Advantageous

• Experience with UX/UI principles: Knowledgeable in user experience design to enhance online shopping.
• Familiarity with CRM software: Experience with CRM solutions to manage customer relationships effectively.

Benefits

• Competitive salary and performance bonuses
• Flexible working options
• Health and wellness benefits
• Professional development opportunities

Company Culture

• Collaboration: We believe in teamwork and open communication among all employees.
• Innovation: Our culture embraces innovation, encouraging employees to come forward with new ideas.
• Inclusivity: We promote a diverse workplace and welcome individuals from all backgrounds.