IT Support Technician

Job Description

We are on the hunt for an IT Support Technician to join our Bristol office. The successful candidate will provide hands-on technical support to our staff, resolve IT issues promptly, and ensure a seamless tech experience across our organisation. If you're passionate about technology and enjoy problem-solving, this is the role for you!

Responsibilities

• Support daily IT operations and provide user support.
• Assist with software installation and updates.
• Maintain system performance and execute regular system checks.
• Develop user training materials for new software and systems.
• Ensure compliance with IT policies and procedures.
• Contribute to team meetings focused on improving IT services.
• Coordinate with external IT support as necessary.
• Foster a positive user experience across all IT interactions.

Requirements

Education

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Advanced qualifications or relevant certifications

Experience

• 1-2 years of experience in technical support roles

Technical Skills

• Remote Support Tools
• IT Security Best Practices

Soft Skills

• Problem-Solving
• Teamwork

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience in IT Project Management: Exposure to project management principles in an IT setting.
• Familiarity with Cloud Services: Understanding of cloud services like AWS or Azure is a plus.

Benefits

• Pension scheme with employer contributions
• Flexible working options and work from home opportunities
• Team-building activities and incentives
• Employee discounts and perks

Company Culture

• Work-Life Balance: We prioritize work-life balance and provide flexible working arrangements to support our employees.
• Innovation Drive: Our team is encouraged to share ideas and contribute to innovative solutions for our clients.
• Employee Wellbeing: We are committed to promoting employee wellbeing through various programs and resources.