IT Support Specialist

Job Description

We are in search of an IT Support Specialist to join our team in Glasgow. The ideal candidate will possess strong technical skills to resolve a variety of IT issues while providing excellent customer service. You will be the first point of contact for clients experiencing technical difficulties.

Responsibilities

• Act as the first line of support for all IT-related queries.
• Setup and configure user accounts and permissions.
• Participate in training sessions to improve technical skills.
• Assist in managing software licenses and compliance.
• Document and report on trends in client inquiries to improve service.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Relevant IT certifications are a plus

Experience

• 3+ years of experience in technical support roles

Technical Skills

• ITIL
• macOS

Soft Skills

• Problem-solving
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Modern Desktop Administrator Associate

Languages

• English: Fluent

Advantageous

• Experience in a helpdesk environment: Background in working within a helpdesk support framework.
• Knowledge of Active Directory: Experience managing user accounts and permissions.

Benefits

• Flexible working arrangements
• Generous annual leave policy
• Employee wellness programs
• Access to state-of-the-art technology

Company Culture

• Continuous Learning: We support professional development through various training programs.
• Work-Life Balance: We encourage a healthy balance between work and personal life.
• Recognition: We celebrate successes and recognise individual contributions.