IT Support Technician

Job Description

We are on the lookout for an IT Support Technician to join our Glasgow team. The ideal candidate will be responsible for providing first-class technical assistance to users, troubleshooting issues, and maintaining our IT infrastructure.

Responsibilities

• Act as the first line of support for IT-related queries.
• Resolve issues efficiently, ensuring minimal disruption to users.
• Assist in maintaining the inventory of IT assets.
• Provide input for IT policy development and implementation.
• Engage in continuous learning to stay current with technological advancements.

Requirements

Education

• Higher National Diploma (HND) in IT

Experience

• 3+ years of experience in a helpdesk role

Technical Skills

• Troubleshooting
• Remote Support Tools

Soft Skills

• Teamwork
• Time Management

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of Project Management Software: Experience with tools like Jira or Trello for managing IT projects.
• Familiarity with Cloud Services: Understanding of cloud platforms such as AWS or Azure.

Benefits

• Enhanced pension contributions
• Company-sponsored training and certifications
• Employee wellness programs and support
• Team-building events and activities

Company Culture

• Innovation Driven: We embrace new ideas and encourage creativity in problem-solving.
• Supportive Leadership: Our leaders foster an open environment where feedback is welcomed.
• Community Focused: We actively engage in initiatives that benefit our local community.