Bill and Account Collector

Job Description

We are seeking a diligent and detail-oriented Chaser to join our team. The Chaser will be responsible for following up with customers to ensure timely collection of outstanding payments, maintaining accurate records, and resolving any billing discrepancies. This role is crucial in maintaining the financial health of our organization.

Responsibilities

• Consistently contact customers to remind them of overdue payments.
• Negotiate payment arrangements with customers to settle accounts.
• Record detailed notes of all collection activities and customer interactions.
• Ensure compliance with relevant financial regulations.
• Analyse payment patterns to improve collection strategies.
• Assist with training of new accounts receivable staff.
• Work towards monthly targets on outstanding balances.
• Collaborate with sales teams to resolve disputed invoices.
• Coordinate with external collection agencies when necessary.
• Stay updated on industry best practices for account collection.

Requirements

Education

• High school diploma or equivalent
• Additional certifications in accounting or finance are advantageous

Experience

• Experience with collections and customer payment follow-ups

Technical Skills

• Negotiation Techniques
• Financial Data Analysis

Soft Skills

• Communication
• Problem-solving

Languages

• English: Fluent

Advantageous

• Experience with debt recovery procedures: Hands-on understanding of techniques and processes used in debt collection.
• Familiarity with industry-specific accounting software: Experience in using various accounting tools for managing client accounts.

Benefits

• Annual performance bonuses based on targets
• Comprehensive health and wellness programs
• Professional development opportunities
• Employee discounts on financial services

Company Culture

• Innovation: Encouraging new ideas and creativity to continuously enhance our services.
• Work-Life Balance: We support our employees in achieving a healthy work-life balance with flexible arrangements.
• Diversity and Inclusion: Our company values diversity and strives to create an inclusive workplace where everyone is welcome.