IT Support Technician

Job Description

We are seeking a motivated IT Support Technician to join our Portsmouth team. The ideal candidate will be responsible for troubleshooting technical issues, providing exceptional customer service, and ensuring that our IT infrastructure runs smoothly. You will play a vital role in assisting users, maintaining systems, and implementing solutions that enhance productivity.

Responsibilities

• Provide troubleshooting support for both hardware and software.
• Assist with network configuration and monitoring.
• Participate in inventory management of IT assets.
• Conduct training sessions for users on new software and technologies.
• Perform routine maintenance checks on IT equipment.
• Identify and escalate unresolved issues to senior staff.

Requirements

Education

• Bachelor's degree in Computer Science or IT

Experience

• 2+ years of experience in technical support or related areas

Technical Skills

• Mac OS
• Office Productivity Software

Soft Skills

• Time Management
• Teamwork

Certifications

• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Familiarity with VoIP systems: Experience in configuring and managing VoIP solutions.
• Experience with remote support tools: Proficient in using remote assistance software to support users.

Benefits

• Comprehensive health and dental cover
• Pension plan with employer contributions
• Employee training programs
• Work-life balance initiatives

Company Culture

• Continuous Learning: We provide ongoing learning opportunities for professional growth.
• Work-Life Balance: We support a healthy work-life balance for all our employees.