IT Support Technician

Job Description

We are seeking an IT Support Technician who will be responsible for diagnosing and resolving IT issues for our users. The ideal candidate will be a tech-savvy professional with excellent troubleshooting skills and a passion for IT. As part of our team, you will play a critical role in maintaining our IT infrastructure and ensuring users receive top-notch support.

Responsibilities

• Respond to IT support tickets in a timely manner.
• Perform routine maintenance on IT equipment.
• Manage software installations and updates.
• Assist in troubleshooting network connectivity issues.
• Document support interactions and resolutions in the ticketing system.
• Maintain user documentation and technical manuals.
• Identify recurring technical issues and propose solutions.
• Contribute to IT projects and initiatives.

Requirements

Education

• Relevant IT certifications (e.g., CompTIA Network+, ITIL) are a plus

Experience

• Experience in a customer-facing IT support role is advantageous

Technical Skills

• Linux OS
• Virtualization

Soft Skills

• Adaptability

Certifications

• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Knowledge of MacOS: Familiarity with MacOS systems and configurations is beneficial.
• Experience with cloud-based systems: Understanding of cloud services (e.g., AWS, Azure) for support tasks.

Benefits

• Competitive salary package
• Health insurance benefits
• Flexible working hours
• Career development opportunities

Company Culture

• Teamwork: We promote a collaborative team environment where every member's input is valued.
• Innovation: We encourage innovative thinking and problem-solving to enhance our IT services.
• Professional Development: We support ongoing education and training for our IT staff to keep skills current.