Counter and Rental Clerk

Job Description

As a Counter Service Representative, you will be the first point of contact for our customers, providing efficient, friendly, and professional service at our service counter. Your role will involve handling transactions, resolving queries, and ensuring customer satisfaction.

Responsibilities

• Assist customers in selecting and renting products.
• Handle cash and electronic payments accurately.
• Provide feedback to management regarding customer preferences and concerns.
• Help maintain a positive shopping atmosphere.
• Provide support to team members as needed.

Requirements

Education

• High School Diploma or equivalent is preferred.

Experience

• Previous customer service experience is advantageous.

Technical Skills

• Microsoft Office Suite
• CRM Systems

Soft Skills

• Problem-solving skills
• Team player

Languages

• English: Fluent

Advantageous

• Foreign language skills: Ability to communicate in another language is a plus.
• Experience in a retail or service industry environment: Previous experience in customer-facing roles is advantageous.

Benefits

• Competitive salary between £16,000 - £22,000 per annum.
• Employee discounts.
• Opportunities for career development.
• Health insurance and paid time off.

Company Culture

• Teamwork: We foster a culture of collaboration and teamwork, valuing every member’s contribution.
• Customer Focus: Our primary goal is to provide outstanding service to our customers.
• Integrity: We value honesty and integrity in all our interactions, both internally and externally.