Help Desk Analyst

Job Description

We are seeking a Help Desk Analyst to join our dynamic support team in Southampton. The ideal candidate will have experience in IT support and a knack for problem-solving. Your role will involve assisting users with technical issues, providing quality support, and ensuring smooth operations.

Responsibilities

• Serve as the primary point of contact for end-user technical queries.
• Ensure that all tickets are resolved in a timely manner.
• Develop user documentation and guides to enhance customer experience.
• Work closely with vendors and service providers for technical solutions.
• Assist in the monitoring of IT inventory and order supplies when necessary.
• Conduct regular follow-ups with users to ensure satisfaction with support.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 2+ years of experience in an IT support role

Technical Skills

• Windows Operating System
• Networking Basics
• Help Desk Software
• Remote Support Tools

Soft Skills

• Customer Service
• Communication Skills

Certifications

• CompTIA A+ Certification
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with Active Directory: Knowledge in managing and troubleshooting Active Directory environments.
• Familiarity with IT security practices: Understanding of basic IT security protocols and best practices.

Benefits

• Comprehensive health and wellness benefits
• Generous pension scheme
• Flexible schedule with remote work options
• Opportunities for career advancement

Company Culture

• Team Collaboration: We promote a collaborative culture where every team member is valued and included.
• Professional Development: We encourage ongoing learning and development to help our employees grow.
• Inclusivity: We welcome diverse backgrounds and perspectives to foster innovation and progress.