IT Support Specialist

Job Description

We are seeking an IT Support Specialist to enhance our team in Liverpool. The ideal candidate will be responsible for troubleshooting hardware and software issues, providing technical support to employees, and ensuring the smooth operation of our IT infrastructure. If you have a knack for solving problems and a passion for technology, we want you on our team.

Responsibilities

• Act as the first point of contact for IT-related inquiries.
• Ensure user accounts and permissions are managed effectively.
• Assist in the deployment of software updates and patches.
• Help in the monitoring of IT inventory and resources.
• Respond to user feedback and take action to improve services.
• Participate in ongoing IT projects and provide input based on user experience.

Requirements

Education

• Bachelor's degree in Computer Science or IT

Experience

• Experience in a technical support role is a significant advantage

Technical Skills

• Mac OS
• VoIP Systems

Soft Skills

• Detail-Oriented
• Team Player

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with remote support tools: Proficiency in using tools for remote troubleshooting and support.
• Knowledge of cybersecurity basics: Understanding of fundamental cybersecurity principles.

Benefits

• Comprehensive health and dental insurance
• Flexible working hours
• Career advancement programs
• Employee assistance programmes

Company Culture

• Innovation: We thrive on innovation and value creativity in problem-solving.
• Work-Life Balance: We believe in a healthy work-life balance and offer flexible scheduling.
• Empowerment: We empower our employees to take ownership of their work and drive change.