Technical Writer

Job Description

We are seeking a Technical Writer to join our dynamic team in Edinburgh. The ideal candidate will have a strong background in technical documentation and be able to transform complex information into clear, user-friendly content. Your role will focus on creating user manuals, online help systems, and product specifications.

Responsibilities

• Draft and publish technical documents, including specifications and design documents.
• Create FAQs and troubleshooting articles for users.
• Coordinate with graphic designers for illustrative content in documentation.
• Ensure timely updates to documentation as software changes occur.
• Utilise feedback from customer support teams to improve documentation quality.
• Participate in project meetings to stay updated on product changes.

Requirements

Education

• Bachelor's degree in Technical Communication or equivalent experience

Experience

• 5+ years of experience in a technical writing role

Technical Skills

• Content Management Systems
• Graphic Design Software

Soft Skills

• Project Management
• Problem-solving

Certifications

• Certified Professional Technical Communicator (CPTC)

Languages

• English: Fluent

Advantageous

• Knowledge of API Documentation: Experience with documenting APIs and technical specifications.
• Familiarity with SEO Principles: Understanding of SEO best practices for documentation and web content.

Benefits

• Comprehensive health benefits
• Generous holiday allowance
• Flexible working arrangements
• Access to training and certification programs

Company Culture

• Team Collaboration: Collaboration is at the heart of our work, allowing for shared knowledge and experiences.
• Work-Life Balance: We prioritise balance, allowing flexibility in work schedules to accommodate personal commitments.
• Employee Recognition: We celebrate the achievements and contributions of every team member.