Customer Support Representative

Job Description

We're on the lookout for a Customer Support Representative in Glasgow to join our friendly team. Your primary focus will be to deliver top-notch service to our clients while addressing inquiries and resolving issues effectively.

Responsibilities

• Deliver high-quality customer service and support.
• Respond to queries in a cheerful and professional manner.
• Manage customer feedback to help shape service strategies.
• Assist in the onboarding process of new customers.
• Identify and escalate issues to appropriate teams when necessary.
• Support the team in achieving performance benchmarks.

Requirements

Education

• High school diploma or equivalent
• Bachelor's degree preferred

Experience

• 2+ years of experience in customer support or related field

Technical Skills

• CRM Software
• Microsoft Office Suite

Soft Skills

• Communication
• Empathy
• Problem-solving

Languages

• English: Fluent

Advantageous

• Familiarity with chat support tools: Experience using live chat support applications.
• Bilingual skills: Ability to speak an additional language beyond English.

Benefits

• Health and dental coverage
• Flexible working hours
• Employee discounts on products
• Active social club and wellness programs

Company Culture

• Customer Focus: We prioritize our customers, ensuring their needs are at the heart of everything we do.
• Innovation: We foster a culture of innovation, encouraging new ideas and creativity.
• Work-life Balance: We believe in maintaining a healthy work-life balance for all employees.