Customer Support Representative

Job Description

We are looking for a Customer Support Representative in Edinburgh who will handle customer inquiries and provide quality solutions. You will play a critical role in ensuring customer loyalty by delivering professional and friendly service.

Responsibilities

• Provide high-quality customer service via phone, email, and live chat.
• Assist customers with inquiries and troubleshoot issues.
• Document customer interactions and maintain accurate records.
• Collaborate with team members to solve customer-related problems.
• Identify areas for improvement and provide feedback on processes.
• Engage in training and development to enhance service skills.
• Stay updated on product knowledge and promotions.

Requirements

Education

• High school diploma or equivalent
• Bachelor's degree in any relevant field preferred

Experience

• 1-3 years of experience in customer service or related fields

Technical Skills

• Communication Skills
• Problem-Solving

Soft Skills

• Empathy
• Teamwork

Languages

• English: Fluent

Advantageous

• Experience with CRM software: Familiarity with tools like Salesforce or Zendesk.
• Multilingual skills: Proficiency in additional languages is a plus.

Benefits

• Competitive salary with performance-based bonus
• Holiday pay and pension scheme
• Access to training and development programmes
• Friendly and supportive work environment

Company Culture

• Supportive Environment: We foster a culture of support and encouragement to help our team excel.
• Collaborative Work Style: Teamwork is at the heart of our operations, making work both effective and enjoyable.