IT Support Technician

Job Description

Join our growing team as an IT Support Technician based in Glasgow. You will play a crucial role in diagnosing and resolving IT issues, assisting users with system functionalities, and maintaining our IT infrastructure.

Responsibilities

• Provide technical support for hardware and software issues.
• Assist users with troubleshooting IT-related problems.
• Document and track support requests using ticketing systems.
• Install, configure, and maintain computer hardware and software.
• Conduct regular system maintenance and updates.
• Manage user accounts and access rights.
• Provide training and support for end-users on IT systems.
• Monitor and maintain network systems.
• Resolve connectivity issues and support networked devices.
• Collaborate with IT teams to enhance system performance.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Relevant IT support certifications (e.g., CompTIA A+ or similar)

Experience

• 2+ years of experience in IT support or a related technical role

Technical Skills

• Windows and Linux operating systems
• Networking

Soft Skills

• Communication
• Problem-solving

Certifications

• ITIL Foundation Certification
• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Familiarity with remote support tools: Experience using remote support software to assist users effectively.
• Knowledge of cloud services: Understanding of cloud computing and related technologies.

Benefits

• Competitive salary package
• Health and dental insurance
• Flexible working hours
• Opportunities for career advancement in a growing company

Company Culture

• Teamwork: We value collaboration and strong teamwork, fostering a supportive environment for all employees.
• Innovation: Encouraging innovative thinking and creativity among employees is at our core.
• Professional Development: We are committed to the growth of our team members through continuous learning and training.