Technical Support Analyst

Job Description

As a Technical Support Analyst, you will play a vital role in maintaining the integrity of our technical operations. You will be responsible for troubleshooting issues, providing support to end users, and liaising with teams to ensure service excellence. This position requires strong analytical skills and the ability to communicate effectively with clients.

Responsibilities

• Provide first-line support to technical inquiries from users.
• Evaluate reported issues and escalate when necessary.
• Generate reports on support performance metrics.
• Foster positive relationships with users to enhance satisfaction.
• Assist in the development of user training materials.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• IT certifications (e.g., Microsoft, Cisco) would be advantageous

Experience

• 3+ years of experience in a similar role

Technical Skills

• Remote Desktop Tools
• Incident Management Systems

Soft Skills

• Problem-solving
• Communication

Certifications

• Microsoft Certified: Azure Fundamentals
• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Experience with endpoint security solutions: Knowledge of tools for securing user endpoints.
• Understanding of service desk best practices: Awareness of industry best practices in technical support.

Benefits

• Health and wellness programs including gym memberships
• Pension scheme with company contributions
• Paid training and development opportunities
• Friendly and collaborative work environment

Company Culture

• Professional Growth: We support our employees’ professional development through training and mentorship.
• Open Communication: We promote open dialogue across all levels of the organization.
• Diversity and Inclusion: A diverse workforce is essential to our success, and we encourage diversity at all levels.