IT Support Specialist

Job Description

Join our dynamic team as an IT Support Specialist in Leeds. You will provide expert support, manage IT-related queries, and work on projects to improve our technology infrastructure. If you thrive in a fast-paced environment and enjoy problem-solving, this is the role for you.

Responsibilities

• Identify and resolve network issues affecting employees.
• Manage user accounts and permissions in relevant systems.
• Assist with the implementation of security protocols.
• Keep up to date with the latest technologies and IT trends.
• Provide exceptional customer service to all users.
• Document technical processes and procedures.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Linux Operating Systems
• Help Desk Software

Soft Skills

• Problem-Solving
• Teamwork

Certifications

• ITIL Foundation
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of cloud platforms (e.g., AWS, Azure): Familiarity with managing services on cloud platforms.
• Scripting skills (e.g., PowerShell, Bash): Experience writing scripts to automate tasks.

Benefits

• Private medical insurance
• Flexible working hours
• Annual performance bonuses
• Training and certification support

Company Culture

• Inclusivity: We believe in creating an inclusive workplace that celebrates diversity and promotes equal opportunities.
• Work-Life Balance: We support a healthy work-life balance and offer flexible working arrangements.
• Employee Recognition: We celebrate our employees' successes and contributions through recognition programs.