Trouble Shooter

Job Description

We are seeking a proactive Trouble Shooter to identify and resolve technical issues within our organisation. This role demands strong problem-solving abilities, technical expertise, and the capacity to handle pressure effectively.

Responsibilities

• Conduct thorough assessments of technical problems and solutions.
• Respond to internal requests for technical support promptly.
• Document all interactions and solutions provided.
• Support users in utilising IT systems effectively.
• Implement and maintain ITIL processes for improved IT services.

Requirements

Education

• Bachelor’s degree in Information Technology or related field

Experience

• 1-3 years of experience in a technical support role

Technical Skills

• Java
• Python
• Database Management

Soft Skills

• Analytical thinking
• Communication

Certifications

• AWS Certified Solutions Architect

Languages

• English: Fluent

Advantageous

• Experience with cloud technologies such as AWS or Azure: Experience in deploying and managing applications on cloud platforms.
• Knowledge of ITIL processes: Understanding of IT Service Management best practices.
• Virtualisation technologies experience such as VMware: Familiarity with virtual environments to enhance IT infrastructure.

Benefits

• Health insurance coverage
• Generous holiday allowance
• Flexible working hours
• Opportunity for remote work

Company Culture

• Team Collaboration: We embrace a collaborative environment where every team member's input is valued.
• Continuous Improvement: We encourage our team to pursue personal and professional growth through ongoing training.
• Diversity and Inclusion: We are dedicated to building a diverse team that reflects the world we serve.