IT Support Technician

Job Description

We are seeking an IT Support Technician to join our Leeds office. The ideal candidate will be tasked with troubleshooting technical issues, providing day-to-day support to users, and ensuring the smooth operation of IT systems. You will play a pivotal role in maintaining our technological infrastructure and aiding staff in resolving any IT-related concerns.

Responsibilities

• Respond to help desk requests in a timely manner.
• Manage user accounts and permissions.
• Support IT projects and initiatives as required.
• Develop and maintain user guides and documentation.
• Assist in the evaluation and integration of new technologies.
• Collaborate with other IT team members to ensure seamless support.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Relevant certifications (e.g. CompTIA A+, ITIL) are a plus

Experience

• 2+ years of hands-on experience in IT support

Technical Skills

• Active Directory
• Office 365
• Mac OS

Soft Skills

• Teamwork
• Adaptability

Certifications

• CompTIA A+
• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Knowledge of VoIP systems: Experience supporting Voice over IP systems for communication.
• Basic scripting knowledge (PowerShell, Bash): Ability to write scripts to automate tasks and improve efficiency.

Benefits

• Comprehensive health and wellness benefits
• Flexible work hours and options for remote work
• Support for continuing education and certifications
• Employee recognition programs

Company Culture

• Open Communication: We prioritize open communication and transparency at all levels.
• Continuous Learning: We support lifelong learning and professional growth.
• Community Engagement: We believe in giving back to the community and actively engage in local initiatives.