IT Support Technician

Job Description

Join our dynamic IT Support team as an IT Support Technician in Cardiff. The ideal candidate will have a passion for troubleshooting and assisting users with various IT issues. You will be responsible for resolving technical problems, maintaining IT equipment, and providing exceptional support to our employees. This is a fantastic opportunity for someone looking to advance their career in IT support.

Responsibilities

• Manage the helpdesk system and prioritize support requests.
• Ensure all IT equipment is updated and maintained as per company policies.
• Liaise with third-party vendors to resolve complex technical issues.
• Conduct regular system checks and ensure backups are performed effectively.
• Assist with the development of IT policies and procedures.
• Contribute positively to team dynamics and culture within the IT department.

Requirements

Education

• IT-related degree or relevant technical qualifications
• Advanced IT certifications preferred (e.g., CompTIA Security+)

Experience

• 3+ years of experience in IT support or helpdesk roles

Technical Skills

• Active Directory
• Cloud services (e.g., Azure, AWS)

Soft Skills

• Time management
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Administrator Associate

Languages

• English: Fluent

Advantageous

• Familiarity with VoIP systems: Knowledge of Voice over IP technologies and setup.
• Experience with database management systems: Understanding of basic database principles and experience with SQL databases.

Benefits

• Comprehensive health insurance package
• Flexible working hours and remote work options
• Company-sponsored training and certification programs
• Employee wellness initiatives

Company Culture

• Innovation Driven: We encourage innovative thinking and support our employees in pursuing new ideas.
• Employee Engagement: We believe in engaging our employees through regular feedback and open communication.
• Work-Life Balance: We prioritize work-life balance and provide flexibility to accommodate our staff's needs.