IT Support Technician

Job Description

We are seeking an enthusiastic IT Support Technician to join our dynamic team in Bristol. As an IT Support Technician, you will play a crucial role in providing technical assistance, troubleshooting issues, and ensuring our IT systems operate efficiently. The ideal candidate will be adept at problem-solving and passionate about delivering top-notch technical support.

Responsibilities

• Provide first and second-line support to users, resolving issues quickly and efficiently.
• Monitor backups and ensure data integrity.
• Maintain and troubleshoot network infrastructures.
• Support software installations and updates.
• Help in the development of IT policies and procedures.
• Participate in IT projects and initiatives.

Requirements

Education

• Degree in Computer Science or related field

Experience

• 3+ years of experience in technical support

Technical Skills

• LAN/WAN Management
• Active Directory

Soft Skills

• Problem-solving
• Team Player

Certifications

• ITIL Foundation
• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Knowledge of IT security practices: Experience in maintaining security protocols.
• Project management skills: Familiarity with Agile methodologies is an advantage.

Benefits

• Comprehensive health insurance
• Opportunities for professional development
• Paid time off for holidays
• Employee referral bonus

Company Culture

• Team Collaboration: We believe in teamwork and collaborative success.
• Ethical Standards: We adhere to the highest ethical standards in our operations.
• Open Communication: We foster an environment of open communication and feedback.