IT Support Technician

Job Description

As an IT Support Technician, you will play a vital role in maintaining and enhancing the IT infrastructure of our company. You will be responsible for troubleshooting hardware and software issues, providing excellent support to our users, and ensuring all systems run smoothly.

Responsibilities

• Provide technical support to users and ensure smooth operations.
• Identify and resolve IT issues efficiently to minimize downtime.
• Assist with the setup of new hardware and software in the workplace.
• Conduct regular updates and backups of systems.
• Support the IT Manager in improving existing IT infrastructure.

Requirements

Education

• Higher National Diploma (HND) in IT or Computing

Experience

• 2+ years of experience in IT support roles

Technical Skills

• Linux
• Virtual Machines

Soft Skills

• Customer Service
• Adaptability

Certifications

• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Familiarity with ticketing systems: Experience with IT service management tools.
• Understanding of mobile device management: Basic knowledge of managing mobile devices in an enterprise setting.

Benefits

• Generous holiday allowance
• Flexible working arrangements
• Access to training programs
• Employee discount schemes

Company Culture

• Continuous Improvement: We are dedicated to continuous improvement in our processes and technologies.
• Diversity: We strive to create a diverse work environment where everyone feels included and valued.