Operations Manager

Job Description

We are seeking a talented Operations Manager to lead our team in York. The ideal candidate will possess a strong background in operations management, coupled with exceptional leadership skills to drive process improvements and enhance organisational effectiveness.

Responsibilities

• Plan, direct, and coordinate operational activities.
• Establish workflows and allocate resources effectively.
• Enhance team performance through training and development.
• Evaluate operational performance and provide constructive feedback.
• Identify areas for cost reduction and efficiency improvements.
• Act as a point of contact for operational issues.
• Ensure customer satisfaction through effective operational processes.
• Conduct market research to identify operational opportunities.
• Prepare detailed reports for organisational planning.
• Foster a culture of continuous improvement.

Requirements

Education

• Bachelor's degree in Operations Management or related field
• Master's degree in Business Administration is preferred

Experience

• 5+ years of management experience in operational settings

Technical Skills

• Operations Management Software
• Supply Chain Management

Soft Skills

• Negotiation
• Adaptability

Certifications

• Certified Operations Manager (COM)
• ISO 9001 Lead Auditor

Languages

• English: Fluent

Advantageous

• Change Management Expertise: Experience in managing transitions and leading change initiatives.
• Risk Management Knowledge: Knowledge in identifying and mitigating potential business risks.

Benefits

• Comprehensive health and wellness package
• Flexible working hours and remote options
• Professional development opportunities
• Employee discount schemes

Company Culture

• Employee Empowerment: We empower our team members to take ownership and make impactful decisions.
• Work-Life Balance: We promote a healthy work-life balance with flexible working arrangements.