Senior Desktop Support Technician (Windows & Mac)

Job Description

We are seeking a knowledgeable Senior Desktop Support Technician with robust experience in both Windows and Mac environments. The ideal candidate will excel at troubleshooting and providing exceptional support to our users, ensuring efficient technology operations.

Responsibilities

• Walk users through problem-solving processes effectively.
• Document support interactions in our ticketing system.
• Collaborate with other IT team members to resolve complex issues.
• Ensure security protocols are adhered to and maintained.
• Oversee small projects related to IT installations and upgrades.
• Stay current with industry trends to provide optimal support.
• Participate in team meetings and training sessions.
• Provide feedback on IT service improvements.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Relevant certifications (e.g. A+, ITIL) are preferred

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Windows OS
• Mac OS
• Networking
• Active Directory

Soft Skills

• Communication
• Customer Service
• Problem-solving

Certifications

• CompTIA A+
• Microsoft Certified: Modern Desktop Administrator Associate

Languages

• English: Fluent

Advantageous

• Experience in remote desktop support tools: Knowledge of tools such as TeamViewer or AnyDesk.
• Familiarity with ITIL best practices: Understanding of ITIL framework and practices.

Benefits

• Competitive salary package
• Health and dental insurance
• Flexible working hours
• Opportunities for career advancement

Company Culture

• Teamwork: We believe in the power of teamwork and collaboration, ensuring everyone's ideas are valued.
• Innovation: Our culture promotes creativity, encouraging all team members to innovate and push boundaries.
• Work-Life Balance: We promote a healthy work-life balance, offering flexible hours and remote work options.