Technical Support Engineer

Job Description

As a Technical Support Engineer in Leeds, you will play a crucial role in ensuring customer satisfaction by resolving technical issues efficiently. You should be passionate about technology and customer service, providing support via phone, email, and in-person interactions.

Responsibilities

• Troubleshoot technical problems through various communication platforms.
• Maintain a comprehensive database of solutions and FAQs.
• Work closely with other departments to address customer needs.
• Proactively identify areas for improvement in IT support services.
• Monitor and report on ticket resolution times and customer feedback.

Requirements

Education

• Bachelor's degree in Computer Science or a related field

Experience

• 2+ years of experience in technical support or IT helpdesk

Technical Skills

• Windows and Linux OS
• Networking

Soft Skills

• Excellent communication
• Problem-solving

Certifications

• CompTIA A+ Certification
• ITIL Foundation Certificate

Languages

• English: Fluent

Advantageous

• Experience with ticketing systems: Familiarity with tools like Zendesk or ServiceNow for managing support requests.
• Knowledge of cloud services: Experience with AWS or Azure would be beneficial.

Benefits

• Competitive salary and annual performance bonus
• Pension scheme with employer contributions
• 28 days of annual leave plus bank holidays
• Training and professional development opportunities

Company Culture

• Team Spirit: We embrace teamwork and collaboration, fostering a supportive environment.
• Innovation Driven: Our culture promotes creativity and innovation in all aspects of our work.
• Customer First: We put our customers at the heart of everything we do, striving for their satisfaction.