E-commerce Operations Manager

Job Description

Join us as an E-commerce Operations Manager and take charge of ensuring that our online retail strategies drive success and efficiency. Your expertise in managing e-commerce operations and experience in analysing customer data will help us enhance our performance and provide exceptional service.

Responsibilities

• Direct the operational activities of the e-commerce team, ensuring all processes are streamlined.
• Work with cross-functional teams to develop and enhance operational systems.
• Utilise KPIs to analyse and report on performance trends.
• Drive customer engagement initiatives based on data insights.
• Manage supplier and vendor relationships for efficient order management.
• Implement best practices in e-commerce site management and user experience.
• Coordinate logistics and warehousing to ensure inventory accuracy.