IT Support Technician

Job Description

We are seeking an IT Support Technician to provide top-notch technical assistance to our users in Leeds. The ideal candidate should possess a strong understanding of IT systems and be adept at troubleshooting various technical issues.

Responsibilities

• Evaluate and implement IT solutions to enhance operational efficiency.
• Support remote users with IT-related issues and troubleshooting.
• Participate in IT projects and assist with the implementation of new technologies.
• Provide excellent customer service to all users.
• Update and maintain technical documentation for reference.

Requirements

Education

• Relevant degree or IT certifications

Experience

• 1+ years of experience in a technical support capacity

Technical Skills

• Mac OS
• Ticketing Systems

Soft Skills

• Analytical Thinking
• Teamwork

Certifications

• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services (e.g., AWS): Hands-on experience with cloud computing solutions.
• Project management experience: Ability to manage minor IT projects related to support initiatives.

Benefits

• Pension scheme with employer contributions.
• Access to continuing education resources.
• Supportive work environment with team-building activities.
• Employee discount programs.

Company Culture

• Diversity: We embrace diversity and believe it strengthens our company.
• Work-Life Balance: Promoting a healthy work-life balance is a priority for our company.