Technical Support Specialist

Job Description

As a Technical Support Specialist, you will be the first point of contact for clients and will provide exceptional technical assistance via phone, email, and chat. You'll troubleshoot hardware, software, and network issues, ensuring a smooth user experience.

Responsibilities

• Support users with troubleshooting issues related to software applications.
• Work collaboratively with IT and development teams on product improvements.
• Identify recurring technical issues and suggest potential improvements.
• Create user guides and training documents for clients.
• Assist in software deployments and system updates as required.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Relevant industry certifications preferred

Experience

• 2+ years of experience in a technical support role

Technical Skills

• Mac OS
• Support Software

Soft Skills

• Analytical Skills
• Team Player

Certifications

• Microsoft Certified: Azure Fundamentals
• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Knowledge of databases (MySQL, SQL Server): Understanding of database management and common queries.
• Ability to work in a fast-paced environment: Experience working under pressure while maintaining attention to detail.

Benefits

• Health insurance coverage
• Company pension scheme
• Access to employee wellness programs
• Support for professional certifications

Company Culture

• Innovation Driven: We encourage innovative thinking and creative solutions from our team members.
• Team Spirit: Collaboration and teamwork are at the heart of what we do.
• Work-Life Balance: We strive to maintain a healthy work-life balance for all employees.