IT Support Technician

Job Description

We are seeking a proactive IT Support Technician to join our Glasgow team. In this role, you will provide technical support for both hardware and software issues while ensuring all IT systems run smoothly. Your expertise will help us maintain our high standard of service and support our employees effectively.

Responsibilities

• Assist in resolving IT-related issues for employees promptly.
• Update and maintain IT documentation and user guides.
• Manage inventory of IT equipment and software licenses.
• Work with external vendors to resolve complex issues.
• Conduct regular maintenance and backups of IT systems.
• Provide recommendations for hardware and software upgrades.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 2+ years of experience in IT support or help desk environment

Technical Skills

• Windows and Linux OS
• Networking
• Help Desk Software
• Active Directory

Soft Skills

• Communication
• Problem-solving
• Customer Service

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with cloud services (AWS, Azure): Familiarity with cloud computing platforms and services.
• Knowledge of ITIL framework: Understanding of IT service management and best practices.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and dental insurance.
• Flexible working hours and work-life balance.
• Professional development and training opportunities.

Company Culture

• Team Collaboration: We promote a culture of teamwork and collaboration to achieve common goals.
• Innovation: We encourage innovative thinking and creative problem-solving.
• Diversity and Inclusion: We value diverse perspectives and are committed to creating an inclusive workplace.