IT Support Technician

Job Description

An exciting opportunity for an IT Support Technician has arisen at Tech Solutions UK in Liverpool. We're looking for a proactive individual with a strong technical background to provide exceptional support to our clients. This role involves troubleshooting hardware and software issues, assisting with network connectivity, and ensuring all IT systems run smoothly.

Responsibilities

• Proactively identify and resolve potential IT issues before they affect users.
• Collaborate with team members to enhance IT support processes.
• Conduct regular maintenance on IT systems and applications.
• Support cybersecurity efforts by ensuring best practices are followed.
• Assist in the development and implementation of IT policies.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Microsoft Certified Solutions Expert (MCSE) is a plus

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Linux Operating Systems
• Active Directory

Soft Skills

• Time Management
• Teamwork

Certifications

• ITIL Foundation Level
• Microsoft Certified: Azure Administrator Associate

Languages

• English: Fluent

Advantageous

• Experience with Virtualization Technologies: Proficient in using VMware or Hyper-V for virtual environments.
• Knowledge of Cloud Platforms: Familiarity with AWS or Azure services.

Benefits

• Comprehensive benefits package including health, dental, and vision insurance
• 401(k) plan with company match
• Flexible working hours
• Opportunities for continuous learning and growth

Company Culture

• Diversity and Inclusion: We value diversity and strive to create an inclusive environment for all employees.
• Continuous Learning: We support professional development and ongoing learning opportunities.
• Work-Life Balance: We believe in a healthy work-life balance and promote flexible working arrangements.