Hotel Manager

Job Description

We are seeking a dedicated Hotel Manager to lead our team in Birmingham. This role involves overseeing daily hotel operations, managing staff, ensuring compliance with health and safety regulations, and enhancing the overall guest experience.

Responsibilities

• Lead hotel operations to ensure outstanding guest experiences.
• Supervise and mentor hotel staff, promoting a culture of excellence.
• Manage guest interactions, proactively enhancing satisfaction.
• Implement standard operating procedures to optimise efficiency.
• Conduct financial analysis and manage budgets effectively.
• Liaise with other departments to ensure seamless service delivery.
• Oversee compliance with all regulatory requirements.

Requirements

Education

• Bachelor's degree in Hospitality Management or equivalent
• Relevant certifications in hospitality management are preferred

Experience

• 5+ years of experience in hospitality or related fields

Technical Skills

• Customer Service Excellence
• Operational Management

Soft Skills

• Team Building
• Adaptability

Certifications

• Certified Hotel Administrator
• Hospitality Management Certification

Languages

• English: Fluent

Advantageous

• Familiarity with property management systems: Experience in using systems like Opera or similar platforms.
• Fluency in additional languages: Knowledge of a second language is highly desirable.

Benefits

• Attractive salary with performance bonuses
• Health and wellness programs
• Flexible working arrangements
• Employee discounts on hotel stays
• Ongoing training and development opportunities

Company Culture

• Diversity: We celebrate diversity and inclusivity within our teams.
• Employee Recognition: We value our employees and recognize their contributions.
• Work-Life Balance: We promote a healthy work-life balance for our staff.