Computer User Support Specialist

Job Description

As a Computer User Support Specialist, you will be responsible for the installation, maintenance, and repair of computer systems and networks. You will provide technical support to end-users and ensure all IT systems run smoothly.

Responsibilities

• Assist users with technical issues via helpdesk tickets.
• Install, test, and configure new technology and systems.
• Ensure the security and integrity of computer systems and networks.
• Train end-users on upgraded systems and software.
• Collaborate with network engineers to improve system performance.
• Document technical issues and solutions, creating user manuals.
• Perform regular backups and data integrity checks.

Requirements

Education

• High School Diploma or equivalent
• Degree in IT or Computer Science is preferred

Experience

• 1-3 years of experience in IT support roles.

Technical Skills

• Microsoft Office Suite
• Remote Desktop Software
• Help Desk Support

Soft Skills

• Attention to Detail
• Teamwork

Certifications

• CompTIA Security+ Certification

Languages

• English: Fluent

Advantageous

• Experience with Virtualization Technologies: Hands-on experience with VMware or Hyper-V.
• Cloud Services Experience: Familiarity with cloud platforms such as AWS or Azure.

Benefits

• Competitive salary ranging from £18,000 to £30,000 per year.
• Health and dental insurance.
• Pension scheme with employer contributions.
• Flexible working hours with potential for remote work.
• Professional development opportunities.

Company Culture

• Supportive Environment: We value and foster a supportive environment where every team member feels appreciated.
• Commitment to Excellence: Our teams strive for excellence in every aspect of our service delivery.
• Continuous Improvement: We encourage ongoing learning and development to improve our skills and services.