Technical Support Engineer

Job Description

We are searching for a Technical Support Engineer to join our team in Cardiff. The ideal candidate will possess strong troubleshooting skills and a desire to help clients resolve their technical issues effectively.

Responsibilities

• Provide exemplary customer service while addressing technical issues.
• Conduct root cause analysis for complex technical problems.
• Document procedures for technical support best practices.
• Coordinate with external vendors for hardware repairs and replacements.
• Ensure timely follow-ups with clients to confirm resolution of issues.
• Support onboarding processes for new customers by providing training and account setup.

Requirements

Education

• Bachelor's degree in Computer Science, Information Technology, or a related field

Experience

• 3+ years of experience in technical support roles

Technical Skills

• Linux OS
• Database Management

Soft Skills

• Analytical Skills
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with remote support tools: Hands-on experience with tools like TeamViewer or AnyDesk.
• Basic knowledge of software development: Understanding of coding principles can enhance support capabilities.

Benefits

• Health benefits including comprehensive dental and vision plans
• Flexible working hours with work-from-home options
• Employee training and mentoring programs
• Annual company retreat and team-building activities

Company Culture

• Team Collaboration: We promote teamwork and collaboration, ensuring everyone's voice is heard.
• Continuous Improvement: Emphasis on continuous learning and improvement at all levels of the organization.
• Community Impact: We aim to make a positive impact in our local community through various initiatives.