IT Support Technician

Job Description

We are seeking a proactive IT Support Technician to join our Liverpool office. The successful candidate will provide technical support to our staff, troubleshoot hardware and software issues, and ensure all systems run efficiently. If you are passionate about technology and enjoy helping others, this role is for you.

Responsibilities

• Respond to user inquiries regarding hardware and software issues.
• Provide guidance on IT best practices to users.
• Ensure the security of the organisation's IT systems.
• Perform backup operations and data recovery as needed.
• Assist in the management of IT-related projects.
• Participate in regular training and professional development.
• Develop user manuals and documentation for new IT systems.
• Work with other departments to understand their IT needs.
• Support the IT manager in achieving departmental objectives.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Additional IT certifications preferred

Experience

• At least 2 years of hands-on experience in IT support

Technical Skills

• Mac OS
• Remote Support Tools
• Backup Solutions

Soft Skills

• Problem-solving
• Interpersonal Skills

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Exposure to IT project management: Experience or knowledge in managing small IT projects would be beneficial.
• Experience in a customer-facing role: Experience in roles that require direct interaction with users and clients.

Benefits

• Comprehensive health insurance plans
• Generous holiday entitlements
• Support for further education and training
• Access to wellness programs

Company Culture

• Professional Growth: We provide numerous opportunities for training and career advancement.
• Work-Life Balance: We believe in maintaining a healthy work-life balance for our employees.
• Community Engagement: We encourage our team to engage with local community initiatives and support.