IT Service Manager

Job Description

We are looking for an IT Service Manager to join our Bristol team. The ideal candidate will possess a strong background in IT service management, with expertise in delivering high-quality support to internal and external clients. You will play a crucial role in optimizing our IT service delivery, ensuring efficient processes, and leading a dedicated team of professionals.

Responsibilities

• Oversee day-to-day operations of the IT support team.
• Ensure adherence to all service management processes and standards.
• Act as a point of escalation for complex issues that require sophisticated problem-solving.
• Work closely with vendors and service providers to enhance service offerings.
• Drive initiatives to improve service quality and customer satisfaction.
• Regularly review service performance metrics and adjust strategies as needed.
• Facilitate effective communication between technical teams and business stakeholders.
• Organise and conduct regular team meetings to encourage collaboration and feedback.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Master's degree is a plus

Experience

• 5+ years of experience in IT service management

Technical Skills

• ITIL
• Service Desk Management
• Incident Management
• Problem Solving
• Team Leadership

Soft Skills

• Communication
• Customer Service
• Time Management

Certifications

• ITIL Foundation Certification
• Certified ScrumMaster (CSM)

Languages

• English: Fluent

Advantageous

• Knowledge of IT security practices: Familiarity with IT security principles and best practices.
• Experience with cloud technologies: Hands-on experience with cloud services like AWS or Azure.

Benefits

• Competitive salary and performance bonuses
• Comprehensive health and wellness package
• Flexible working arrangements
• Professional development opportunities
• Generous annual leave
• Pension scheme with company contributions

Company Culture

• Team Spirit: We believe in a strong team culture where collaboration is key to our success.
• Diversity and Inclusion: We promote diversity and inclusivity through all levels of our organisation.
• Continuous Learning: We value ongoing training and skills development for all employees.