IT Support Engineer

Job Description

We are seeking a skilled IT Support Engineer to join our vibrant team in Bristol. The ideal candidate will possess strong technical skills and a passion for providing excellent customer service. Responsibilities include troubleshooting hardware and software issues, supporting users, and ensuring seamless IT operations.

Responsibilities

• Monitor and maintain computer systems and networks.
• Ensure security and confidentiality of data.
• Prepare reports on system performance and user trends.
• Assist in training users on best practices for IT tools and systems.

Requirements

Education

• Bachelor's degree in Information Systems or a related field
• IT certifications such as CompTIA Network+, or Cisco CCNA are preferred

Experience

• 2+ years of experience in a technical support position

Technical Skills

• Mac OS
• Active Directory

Soft Skills

• Team Collaboration
• Adaptability

Certifications

• CompTIA Security+
• Google IT Support Professional Certificate

Languages

• English: Fluent

Advantageous

• Experience with IT asset management tools.: Knowledge of tools used for tracking IT assets and managing resources.
• Understanding of IT compliance standards.: Familiarity with regulations and best practices in IT security.

Benefits

• Above-market salary with annual reviews.
• Comprehensive healthcare benefits including dental and vision.
• Pension scheme with employer contributions.
• Work-life balance with flexible hours.

Company Culture

• Collaboration: Teamwork is at the core of our culture. We believe in supporting each other to achieve our goals.
• Respect and Integrity: Our team is built on mutual respect and integrity, ensuring a positive work environment.