Technical Support Engineer

Job Description

We are in search of a Technical Support Engineer to join our dynamic Liverpool team. The ideal candidate will play a key role in ensuring our clients receive outstanding technical assistance, addressing queries and troubleshooting issues effectively.

Responsibilities

• Serve as a primary contact for customer technical support.
• Investigate technical issues escalated by other support teams.
• Engage with clients to understand their support needs.
• Provide product feedback to the development team based on client interactions.
• Validate and implement solutions to improve support processes.
• Perform regular system checks and updates to ensure optimal performance.
• Lead training sessions for new hires on best support practices.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 2+ years of experience in a similar role

Technical Skills

• Troubleshooting Hardware
• Software Support

Soft Skills

• Problem-Solving

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Database Management: Experience in managing and supporting databases such as MySQL or SQL Server.
• Knowledge of Cybersecurity Best Practices: Awareness of cybersecurity measures and protocols to protect sensitive data.

Benefits

• Health, dental, and vision insurance.
• 403(b) retirement plan with employer match.
• Paid time off for vacations and illness.
• Employee training and development programs.

Company Culture

• Innovation: We support innovative thinking and creative solutions.
• Feedback Culture: We value constructive feedback and encourage open communication.
• Diversity and Inclusion: We celebrate diversity and are committed to building a fulfilling workplace for all.