Veterinary Receptionist

Job Description

As a Veterinary Receptionist at Leading Veterinary Services, you will be the first point of contact for our clients and their beloved pets. You will play a key role in delivering exceptional customer service, managing appointment schedules, and assisting with administrative tasks to ensure smooth clinic operations.

Responsibilities

• Provide a friendly welcome to clients and their pets.
• Answer phone calls and email inquiries efficiently.
• Handle appointment bookings and follow-up reminders.
• Manage pet records and ensure accurate data entry.
• Assist the veterinarian with preparation for appointments.
• Participate in team meetings to improve client services.
• Maintain stock levels of clinic supplies and replenish as needed.

Requirements

Education

• GCSEs (or equivalent) in English and Maths required
• Additional qualifications in animal care are beneficial

Experience

• At least 1 year of experience in a customer-facing role within a veterinary or healthcare setting is preferred

Technical Skills

• Customer Service
• Administrative Skills

Languages

• English: Fluent

Advantageous

• Familiarity with pet nutrition: Able to advise clients on basic pet nutrition and welfare considerations.
• First Aid Certification: Certified in animal first aid, beneficial in emergencies.

Benefits

• Comprehensive health insurance
• Pension scheme with employer contributions
• Flexible working arrangements
• Staff training programmes

Company Culture

• Community Engagement: We actively engage in community outreach and educational initiatives.
• Inclusivity: We are committed to creating an inclusive environment for all our staff and clients.
• Work-Life Balance: We prioritise a healthy work-life balance to enhance staff satisfaction and wellbeing.