Technical Support Specialist

Job Description

We are seeking a dedicated Technical Support Specialist to join our Bristol team. The ideal candidate will have experience in providing exceptional customer service, troubleshooting technical issues, and collaborating with various departments to ensure client satisfaction. This role offers the opportunity to work in a fast-paced environment where you can make a real difference by helping clients resolve their technical challenges.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Monitor ticketing system and ensure timely resolution of support requests.
• Provide feedback to product teams on recurring issues and client needs.

Requirements

Education

• Bachelor's degree in Computer Science or Information Systems
• Certifications in Technical Support are advantageous

Experience

• 3+ years in a customer support role with a technical focus

Technical Skills

• Remote Desktop Support
• Troubleshooting

Soft Skills

• Customer Service
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals
• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Familiarity with CRM software: Experience using Customer Relationship Management tools.
• Technical writing skills: Ability to create clear documentation and guides for clients.

Benefits

• Health insurance with wellness incentives
• Generous annual leave and sick leave policies
• Employee discounts on products and services
• Work-life balance initiatives

Company Culture

• Continuous Improvement: We support ongoing professional development and learning.
• Open Communication: We encourage feedback and open dialogues at all levels.
• Community Engagement: Our company is involved in community initiatives and projects.