Court, Municipal, and License Clerks

Job Description

As an Appeals Clerk, you will play a critical role in managing and processing appeals. Your primary duties involve reviewing appeals, assembling pertinent information, and aiding the resolution process. This role requires keen attention to detail and exceptional communication skills.

Responsibilities

• Evaluate incoming appeals and summarise key issues.
• Assist in the preparation of appeal hearing materials.
• Engage with stakeholders to clarify appeal details and gather additional information.
• Monitor deadlines and ensure timely processing of all appeals.
• Develop and maintain a tracking system for all appeals.
• Educate clients on the appeals process and provide necessary guidance.
• Collaborate with legal teams to ensure accurate case handling.
• Provide input for process improvements based on case reviews.

Requirements

Education

• Relevant qualification in Legal Studies is preferred

Experience

• 2-3 years of experience in legal or administrative roles

Technical Skills

• Knowledge of legal terminology and processes
• Familiarity with regulatory compliance

Soft Skills

• Problem-solving skills
• Organisational skills

Languages

• English: Fluent

Advantageous

• Knowledge of document management software: Expertise in using software for managing legal documents and workflows.
• Familiarity with online appeal submission systems: Experience with digital platforms for handling appeals submissions.

Benefits

• Comprehensive health plans
• Annual bonus linked to performance
• Opportunities for professional development and training
• Wellness programmes for employees

Company Culture

• Empowerment: We empower our staff to take initiative and drive their own success.
• Learning Culture: We value continuous improvement and support ongoing learning opportunities.
• Employee Recognition: Recognizing and celebrating the achievements of our employees is a core value.