Customer Success Manager

Job Description

We are on the lookout for a driven Customer Success Manager to join our Dundee team. The successful candidate will be responsible for ensuring our customers are satisfied with our products and services, ultimately driving customer retention and loyalty.

Responsibilities

• Create tailored onboarding experiences for new customers.
• Foster a culture of customer advocacy within the organisation.
• Utilize customer feedback to inform product development.
• Facilitate discussions between clients and product teams for feature requests.
• Lead customer retention strategies to minimise churn.
• Document and analyse customer interactions for continuous improvement.

Requirements

Education

• Bachelor's degree in Marketing or Communications preferred

Experience

• 5+ years of experience in customer success management

Technical Skills

• Salesforce
• Project Management Software

Soft Skills

• Negotiation Skills
• Problem-solving

Languages

• English: Fluent

Advantageous

• Familiarity with Customer Success tools: Experience using tools such as Gainsight or Totango.
• Second language proficiency: Ability to communicate in a second language is a plus.

Benefits

• Comprehensive health insurance
• Flexible working hours
• Professional development opportunities
• Employee recognition programs

Company Culture

• Continuous Improvement: We strive for continuous improvement in our customer success processes.
• Diversity: We welcome diverse perspectives and experiences in our workplace.
• Community Engagement: Our company actively engages with the local community through various initiatives.