Hospitality Manager

Job Description

Join our team as a Hospitality Manager in Cardiff, where you will lead operational excellence and enhance guest satisfaction. The ideal candidate will have a robust background in hotel management, showcasing leadership skills and a passion for customer service.

Responsibilities

• Lead the operational management for the hotel and ensure a high-quality service.
• Train and mentor staff, creating a motivated team focused on guest satisfaction.
• Formulate strategic plans for improving guest experience and hotel services.
• Assess financial operations and report on performance periodically.
• Enhance communication between departments and ensure collaboration.
• Oversee occupancy levels and devise strategies for revenue maximization.
• Address guest feedback to improve service delivery.
• Maintain a strong presence in the local community and industry.
• Monitor industry trends to stay competitive in the market.
• Drive sustainability initiatives to contribute positively to the environment.

Requirements

Education

• Bachelor's degree in Hospitality Management or related field
• Master's degree in Business Administration preferred

Experience

• 5+ years of leadership experience in a hospitality setting

Technical Skills

• Event Management
• Operational Management

Soft Skills

• Leadership
• Adaptability

Certifications

• Hospitality Management Certification
• Occupational Health and Safety Certification

Languages

• English: Fluent
• Welsh: Conversational

Advantageous

• Proficiency in additional languages: Speaking other European languages is a plus for guest relations.
• Experience with luxury hotel operations: Background in managing luxury hotel properties is advantageous.

Benefits

• Flexible working hours and remote working options.
• Employee discounts on hotel services and amenities.
• Access to professional development programs.
• Contribution to personal wellbeing initiatives.

Company Culture

• Innovation: We encourage innovative thinking to enhance guest experiences and improve operational efficiency.
• Sustainability: We are dedicated to sustainable practices that contribute to environmental preservation.
• Guest-Focused Approach: Our guests are at the heart of everything we do, and we strive to provide memorable experiences.