IT Support Technician

Job Description

We are seeking an IT Support Technician in Liverpool to provide technical support and ensure the smooth functioning of our IT infrastructure. The ideal candidate will possess strong problem-solving skills and have experience in troubleshooting hardware and software issues.

Responsibilities

• Assist in maintaining network security protocols.
• Provide support for mobile devices and remote working solutions.
• Participate in IT projects aimed at improving service delivery.
• Monitor system performance and report issues as they arise.
• Work closely with vendors to resolve hardware and software problems.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 2+ years of experience in IT support or technical support roles

Technical Skills

• Windows and Mac OS
• Networking Basics
• Active Directory

Soft Skills

• Excellent Communication
• Customer Service Oriented

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with VOIP systems: Familiarity with managing and troubleshooting VOIP phone systems.
• Knowledge of cybersecurity best practices: Understanding of basic cybersecurity principles and techniques.

Benefits

• Competitive salary and performance bonuses
• Health and wellness programs
• Flexible working hours
• Opportunities for advancement within the company

Company Culture

• Team Spirit: We value collaboration and encourage team members to support one another.
• Continuous Learning: We promote a culture of continuous development and learning opportunities.
• Diversity and Inclusion: We are committed to creating a diverse and inclusive workplace for everyone.