Technical Support Specialist

Job Description

We are searching for a dedicated Technical Support Specialist to join our growing team in Coventry. The successful candidate will be responsible for providing exceptional technical support to our clients by troubleshooting issues, resolving queries, and ensuring a seamless user experience. This position offers a fantastic opportunity to grow your skills in the IT sector while working in a collaborative environment.

Responsibilities

• Act as the first point of contact for technical support issues.
• Troubleshoot and resolve issues in software, hardware, and network configurations.
• Provide users with instructional support for software applications.
• Identify recurring issues and propose solutions to management.
• Assist in the setup and configuration of new systems.
• Participate in special projects and additional support tasks as needed.
• Ensure compliance with IT security policies and procedures.

Requirements

Education

• Relevant IT degree or equivalent experience
• Beneficial to hold customer service certifications

Experience

• 2+ years in a IT support capacity

Technical Skills

• Active Directory administration
• Remote support tools

Soft Skills

• Time management
• Adaptability

Certifications

• CompTIA Network+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services.: Experience with AWS or Azure environments is beneficial.
• Knowledge of scripting languages.: Basic scripting knowledge in Bash or PowerShell is a plus.

Benefits

• Comprehensive health, dental, and vision coverage.
• Flexible working hours and remote work options.
• Employee assistance program for mental health support.
• Regular team-building events and social activities.

Company Culture

• Diversity and Inclusion: We are committed to creating a workplace that embraces diversity and encourages inclusiveness.
• Continuous Learning: Our employees are encouraged to pursue ongoing education and skills development.
• Work-life Balance: We understand the importance of work-life balance and support flexible working arrangements.