IT Support Technician

Job Description

As an IT Support Technician, you will play a vital role in ensuring our IT infrastructure runs smoothly. You'll provide technical assistance to users and troubleshoot hardware and software issues, ensuring prompt resolution. Your expertise will be essential in maintaining our systems and supporting our team in delivering quality services.

Responsibilities

• Handle technical support calls and emails.
• Provide training materials and user guides.
• Monitor IT inventory and manage equipment procurement.
• Participate in IT projects and initiatives.
• Support IT-related compliance and reporting.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 2+ years in technical support roles preferred

Technical Skills

• Hardware Troubleshooting
• Software Installation

Soft Skills

• Time Management
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services (AWS or Azure): Experience with cloud-based technologies is a plus.
• Knowledge of IT security best practices: Awareness of security protocols and best practices in IT.

Benefits

• Competitive salary and performance bonuses
• Comprehensive health insurance plans
• Opportunity for career advancement
• Flexible working hours
• Professional development opportunities

Company Culture

• Collaborative Environment: We promote teamwork and dedication to achieving common goals.
• Innovation Focus: Constantly pushing boundaries to enhance our IT support services.
• Employee Development: We invest in our employees' professional growth through training and development programs.