VoIP Technician

Job Description

We are looking for a skilled VoIP Technician to join our dynamic team in Hastings. The ideal candidate will have a strong background in VoIP technology, networking principles, and excellent problem-solving skills to support our clients effectively.

Responsibilities

• Manage VoIP system upgrades and installation.
• Diagnose and troubleshoot network issues affecting VoIP services.
• Provide exceptional customer service throughout the support process.
• Document technical procedures and solutions for internal use.
• Participate in team meetings to discuss ongoing projects and improvements.
• Evaluate new VoIP technologies and recommend enhancements.

Requirements

Education

• Bachelor's degree in Information Technology or Telecommunications
• Master's degree is a plus

Experience

• 3-5 years of experience in technical support with a focus on VoIP

Technical Skills

• VoIP Configuration
• Network Security

Soft Skills

• Teamwork
• Adaptability

Certifications

• CompTIA Network+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Softphones and IP Phones: Hands-on experience in configuring and troubleshooting softphones and IP phones.
• Knowledge of VoIP Billing Systems: Understanding of billing systems used within VoIP services.

Benefits

• Attractive salary package
• Comprehensive health benefits
• Work-life balance initiatives
• Investment in professional growth and development
• Employee assistance programme

Company Culture

• Team Collaboration: We enhance our success through collaborative work and teamwork.
• Diversity and Inclusion: We value diversity and strive for an inclusive environment for all.
• Work-Life Balance: We promote a healthy work-life balance for our employees.