IT Support Technician

Job Description

We are seeking an IT Support Technician to join our Newcastle team. The ideal candidate will possess a strong technical background and excellent problem-solving skills, ensuring optimal functionality of our IT systems and support for our users.

Responsibilities

• Deliver end-user support to ensure effective daily operations.
• Maintain user accounts, permissions, and access rights.
• Assist with IT-related projects and initiatives.
• Document all service requests and resolutions in the ticketing system.
• Proactively assess and recommend hardware and software solutions.
• Coordinate with external vendors for repairs and service upgrades.

Requirements

Education

• Bachelor's degree in Computer Science or related technical field
• Relevant IT certifications are an advantage

Experience

• 2+ years’ experience in a technical support role

Technical Skills

• MacOS
• ITIL Framework

Soft Skills

• Attention to Detail
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with IT asset management: Ability to manage IT assets and software licensing effectively.
• Knowledge of SQL databases: Basic understanding of database management and SQL queries.

Benefits

• Attractive salary and benefits package
• Generous holiday leave policy
• Opportunities for career advancement
• Supportive team environment

Company Culture

• Respect and Integrity: We operate with respect and integrity in all interactions.
• Work-life Balance: We prioritise work-life balance to ensure employee well-being.