IT Support Technician

Job Description

We are looking for an IT Support Technician who will be responsible for providing technical assistance to our clients in Glasgow. The ideal candidate will have a strong understanding of computer systems, networks, and troubleshooting techniques. If you are passionate about technology and enjoy helping others, we want to hear from you!

Responsibilities

• Deliver top-notch technical support for both internal and external clients.
• Diagnose and repair hardware and software malfunctions.
• Manage user accounts and permissions in various systems.
• Document solutions and create guides to enhance user support.
• Develop and maintain effective client relationships.
• Stay updated with the latest technology trends to provide informed support.
• Assist in the rollout of new IT projects and upgrades.
• Provide training sessions for staff on using IT resources effectively.
• Collaborate with team members to improve overall service delivery.
• Perform regular system maintenance to ensure optimal performance.

Advantageous

• Experience with ITIL framework: Knowledge of ITIL best practices for IT service management.
• Familiarity with cloud services (Azure, AWS): Experience in supporting cloud-based applications and services.

Benefits

• Competitive salary package
• Paid vacation and holidays
• Career advancement opportunities
• Access to training and development programs

Company Culture

• Team Collaboration: We encourage teamwork and value diverse perspectives to foster innovation.
• Continuous Improvement: We believe in personal and professional growth, providing opportunities for learning.
• Work-Life Balance: We promote a healthy work-life balance, accommodating flexible working hours.