IT Service Manager

Job Description

As an IT Service Manager, you will oversee the IT operations in Birmingham, ensuring that our IT services meet the needs of the business efficiently. You will lead a team of IT professionals to develop, manage, and implement innovative strategies that enhance systems performance and user satisfaction. Your role is critical in bridging the gap between IT services and business objectives, ensuring that our IT infrastructure is both reliable and effective.

Responsibilities

• Lead the IT service desk operations to ensure prompt incident resolution.
• Monitor IT service performance and customer satisfaction.
• Implement ITIL best practices in service management.
• Collaborate with technical teams to troubleshoot and resolve complex incidents.
• Conduct regular audits to maintain service quality and compliance.
• Oversee budget management for IT service operations.
• Develop training materials and workshops for service enhancements.
• Foster a proactive IT support culture within the organization.
• Engage with vendors and third-party service providers for optimal service delivery.
• Prepare reports on service performance and recommend areas for improvement.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Master's degree in IT Management preferred

Experience

• 5+ years in a managerial role within IT services

Technical Skills

• Collaboration Tools
• Reporting Tools

Soft Skills

• Analytical Skills
• Interpersonal Skills

Certifications

• AWS Certified Solutions Architect
• Certified ScrumMaster (CSM)

Languages

• English: Fluent

Advantageous

• Knowledge of cybersecurity measures: Understanding of best practices in IT security.
• Experience with IT compliance regulations: Familiarity with GDPR and other compliance frameworks.

Benefits

• Competitive salary and performance-related bonuses
• Pension scheme with employer matching contribution
• Professional development and training opportunities
• Flexible working options

Company Culture

• Team Spirit: We prioritise collaboration and teamwork, creating a supportive environment for all employees.
• Innovation: New ideas are embraced and encouraged, ensuring a dynamic workplace.
• Commitment to Diversity: A diverse team is a strong team, and we welcome individuals from all backgrounds.