IT Service Manager

Job Description

As an IT Service Manager, you will oversee the IT operations in Birmingham, ensuring that our IT services meet the needs of the business efficiently. You will lead a team of IT professionals to develop, manage, and implement innovative strategies that enhance systems performance and user satisfaction. Your role is critical in bridging the gap between IT services and business objectives, ensuring that our IT infrastructure is both reliable and effective.

Responsibilities

• Direct IT service management functions and strategy execution.
• Evaluate existing IT systems and recommend enhancements.
• Establish a framework for measuring IT service efficacy.
• Implement disaster recovery and business continuity plans.
• Lead continuous improvement initiatives within service management.
• Manage escalations and ensure timely communication with users.
• Facilitate user training sessions on new IT services.
• Drive integration of IT services with emerging technologies.
• Support end-user communication for IT changes and updates.
• Participate in customer-facing meetings to gather feedback and improve service.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Master's degree in IT Management preferred

Experience

• 5+ years in a managerial role within IT services

Technical Skills

• Collaboration Tools
• Reporting Tools

Soft Skills

• Analytical Skills
• Interpersonal Skills

Certifications

• AWS Certified Solutions Architect
• Certified ScrumMaster (CSM)

Languages

• English: Fluent

Advantageous

• Knowledge of cybersecurity measures: Understanding of best practices in IT security.
• Experience with IT compliance regulations: Familiarity with GDPR and other compliance frameworks.

Benefits

• Health insurance with dental and optical cover
• Annual leave allowance plus public holidays
• Continuous professional development funding
• Hybrid working model available

Company Culture

• Work-Life Balance: We value your personal time and support a healthy work-life balance.
• Continuous Learning: Investment in our employees’ growth through ongoing training and development.
• Respect for All: We maintain a respectful environment where everyone’s opinions are valued.